Refund policy
RETURN & REFUND POLICY
Last Updated: April 1, 2026
Refund Policy
30-Day Return Policy
We want you and your dog to love every purchase. If you're not completely satisfied, we accept returns within 30 days of delivery.
Eligibility
- Items must be unused, unwashed, and in original condition with all tags attached.
- Items must be returned in their original packaging.
- Final sale items are not eligible for return.
How to Initiate a Return To start a return, contact us at dawn@ahorizondawn.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Return Shipping Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
Refunds Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable.
Damaged or Defective Items If your item arrived damaged or defective, please contact us within 7 days of delivery at dawn@ahorizondawn.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Contact Us A Horizon Dawn | Premium Dog Accessories 5457 Twin Knolls Rd Ste 300 #1529, Columbia, MD 21045 Email: dawn@ahorizondawn.com Phone: 240-245-0370 Website: dogloveshops.com